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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Greg Newton

August 28, 2026

5  out of  5
rating by Greg Newton
"Very helpful and concerned about our needs for insurance would highly recommend"
We responded:
"Thank you for your kind review of State Farm Agent Mark Cramer’s Team. We appreciate it!"
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sarah gray

August 21, 2026

5  out of  5
rating by sarah gray
"Loretta was a great help"
We responded:
"Hi sarah, we really appreciate your review! We’re so glad you had such a positive experience with my team and I here in Malvern.  If you ever need help, we are just a phone call away!  - Your State Farm Agent, Mark Cramer "
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Bobbie Sutton

August 19, 2026

5  out of  5
rating by Bobbie Sutton
"Loretta was great to talk to answered all the 9 million ?s I had to ask polite would do busses with them again"
We responded:
"Bobbie, it means so much to hear you had such a great experience with us.  Thank you for sharing this feedback! - Mark Cramer and Team "
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david moore

August 11, 2026

5  out of  5
rating by david moore
"My agent Loretta was a pleasure to work with. I would highly recommend her."
We responded:
"david, thank you for the amazing review! Our Malvern insurance team always aims to go above and beyond, so it means a lot to hear that reflected in your experience. - Mark Cramer, your State Farm Agent "
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Jason Griffis

August 11, 2026

5  out of  5
rating by Jason Griffis
"I was paying roughly $600 a month for full coverage auto insurance with GEICO.
I call State Farm, in Malvern, Arkansas agent Mark Cramer.
I spoke with Kristen Kuskie, I told her I was wanting to get a quote for a 2024 Ford F150 crew cab. Within 10 minutes she had a quote ready for me and less than $300 a month with better Coverage and policy than I had with Geico. Kristen was helpful, very professional and fun to talk to. She knew I wanted the lowest deductible with the most coverage and the lowest price. I highly recommend talking with Kristen Kuskie with State Farm in Malvern, Arkansas."
We responded:
"Thanks so much for the amazing review, Jason! We really appreciate your support here in Malvern. Just reach out anytime if you need us - we’re here for you. "
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Rebekah Sampson

August 11, 2026

5  out of  5
rating by Rebekah Sampson
"Mark Cramer and his team provide absolutely exceptional service. Mark is incredibly professional, kind,and understanding. He took the time to truly listen to my needs and helped me secure much better auto insurance, property insurance, and an additional life insurance policy. He is remarkably personable and made the entire process smooth and easy to understand. I highly recommend him and his team to anyone looking for a reliable, friendly, and dedicated insurance agency."
We responded:
"Rebekah, thank you so much for the 5-star rating! If you ever have questions or need assistance, our team is always here to help. "
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Tanya Tedder

August 7, 2026

5  out of  5
rating by Tanya Tedder
"I called to inquire about renter’s insurance and Loretta was so helpful and truly a pleasure to talk with!! She took care of my needs in a very short time!! I appreciate her being so kind!"
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
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Teresa CLARDY

August 5, 2026

5  out of  5
rating by Teresa CLARDY
"Annette was so much help to me I appreciate her so much. Mark Cramer she needs a award for her sweet smile making me feel so comfortable. And I just can't express enough how thankful I am. Ty Teresa Clardy."
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leigha jade

July 31, 2026

5  out of  5
rating by leigha jade
"loretta was extremely helpful and very kind and patient with me"
We responded:
"Thanks so much for the amazing review, leigha! We really appreciate your support here in Malvern. Just reach out anytime if you need us - we’re here for you. "
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Henry Voss

July 28, 2026

5  out of  5
rating by Henry Voss
"What a great experience. Professional staff and the most important part they saved me quite a bit of money on my insurance."
We responded:
"Thanks so much for the great review! We’re thrilled to hear you had such a positive experience with our insurance team here in Malvern. "
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Erick Torres

July 24, 2026

5  out of  5
rating by Erick Torres
"Kristen was amazing! She helped me get the best rate and made me feel comfortable doing so!"
We responded:
"Thank you so much for the 5-star rating, Erick! I truly appreciate your support and am always here if you have any questions or need anything.  Feel free to reach out to my team and I anytime. - Your State Farm Agent, Mark Cramer "
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alex thomas

July 23, 2026

5  out of  5
rating by alex thomas
"She was great help and very knowledgeable about her craft!!"
We responded:
"Thanks so much for the fantastic rating, alex! We’re so glad you had a great experience with our team. Don’t hesitate to reach out anytime—we’re here for you! "
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FELICIA MORRISON

July 14, 2026

5  out of  5
rating by FELICIA MORRISON
"Agent Kristen Kuskie was very knowledgeable and helped me save a lot on my auto & property insurance. I would recommend giving State Farm a try!"
We responded:
"Thank you so much for the 5-stars, FELICIA! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Mark Cramer’s Team anytime."
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Brandi Crawford

July 10, 2026

5  out of  5
rating by Brandi Crawford
"Loretta was so friendly and knowledgeable. Excellent costumer service!!!"
We responded:
"Thank you so much for the 5-stars, Brandi! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
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christina howard

July 7, 2026

5  out of  5
rating by christina howard
"Very helpful and informative staff. Loretta Quinn and Debbie Pennington made me feel right at home as we created a policy together. If you have a hundred questions these ladies will have the time and the answers. It’s great to be back in the State Farm family."
We responded:
"christina, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Ambre Snider

July 1, 2026

5  out of  5
rating by Ambre Snider
"The team at this agency has always been very helpful and responsive when I’ve needed help with coverages to roadside assistance. I enjoy doing business with them.

4-27-2022

Another great interaction with Jill and this office today. I’ve never been happier with the customer service of an insurance agent."
We responded:
"Thank you Ambre for your review! You are a great client. We really appreciate you and your business."
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Pamela Riggin

June 30, 2026

5  out of  5
rating by Pamela Riggin
"Always helpful and quick to respond."
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Malvern to know that you had such a wonderful experience with us here on State Farm Agent Mark Cramer’s Team."
Profile photo of Joseph Daley

Joseph Daley

June 18, 2026

5  out of  5
rating by Joseph Daley
"Kristen, was awesome and took the time to answer any and all questions i had while getting me a great policy for Home and auto insurance. 10/10 would recommend Kristen and Mark for great service!"
We responded:
"Joseph, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Mark Cramer’s Team!"
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Ricky O'Guinn

June 18, 2026

5  out of  5
rating by Ricky O'Guinn
"They were very courteous, helpful informative. I would recommend them to anyone the best experience with getting or selecting insurance that I've had hands down. Thank you, guys."
We responded:
"Thank you so much for the 5-stars, Ricky! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Mark Cramer’s Team anytime."
Profile photo of Kyle Martin

Kyle Martin

June 17, 2026

5  out of  5
rating by Kyle Martin
"Loretta was extremely helpful with my transition to State Farm for home and auto insurance. She thoroughly explained all of the polices and was realistic with what values and add-ons she tried to sell to me. She even went above and beyond by offering to call my previous insurer with me to simplify the severance process and make sure the correct questions were asked. I’m very satisfied with the transition experience I’ve had so far and I’m looking forward to continuing working with State Farm.
Thank you, Loretta!"
We responded:
"Kyle, thank you for your wonderful review of State Farm Agent Mark Cramer’s Team!"
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tina griffin

June 16, 2026

5  out of  5
rating by tina griffin
"I have been so pleased with the help I have received from Ms. Kristen with the Mark Cramer's State Farm Agency. Ms. Kristen was so kind and upbeat. As we all know finding the right insurance is comforting. Ms. Kristen was so informative and patient. I was given help understanding the insurance for vehicles, renters, homeowners and an ATV. Ms. Kristen explained every detail and my insurance was cheaper than my past insurance company. I am really delighted to give Mark Cramer's State Farm Agency a 5 star rating. Of course, it was Ms. Kristen that had me from hello because of her genuine professionalism and respectful deamenor throughout the entire process. I appreciate this team. I appreciate Ms. Kristen's great skills with communicating, being punctual and overall activeness in meeting her client's needs."
We responded:
"tina, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Mark Cramer’s Team—we are always here to help!"
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Gina Lowery

June 12, 2026

5  out of  5
rating by Gina Lowery
"Loretta was very kind, professional and listened to our needs. We switched our multi auto policy from Geico to State Farm and added a personal lines policy. We are saving 30% with lower deductibles and higher coverages than we had with Geico. Thank you for your guidance and assistance, Loretta Quinn!"
We responded:
"Thank you for taking the time to leave such a great review, Gina. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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Andrew Chauffe

June 9, 2026

5  out of  5
rating by Andrew Chauffe
"Inquired for a quote online and was reached out to by Kristen Kuskie at this office. She was attentive, polite, and knowledgeable: answering all of my questions and walking me through what the policies offered.

Setting everything up was quick and straightforward. My documents were emailed to me immediately. I’ve yet to file a claim (and hope I don’t have to), but so far my experience has been great!"
We responded:
"We are grateful for your 5-star review, Andrew! Thanks for taking a moment to share your positive rating of State Farm Agent Mark Cramer’s Team here in Malvern . "
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Carson Taylor

June 4, 2026

5  out of  5
rating by Carson Taylor
"Loretta is the goat!"
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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Helen Akins

June 3, 2026

5  out of  5
rating by Helen Akins
"Loretta was such a pleasure to work with on my insurance needs! She introduced herself in a professional manner, explained everything in great detail, and her pleasant demeanor really sealed the deal for me. I appreciate her for her willingness to help me understand how to do certain things to make my transition to State Farm a breeze."
We responded:
"Thanks so much for the fantastic rating, Helen! We are so glad you had a positive experience with us here on State Farm Agent Mark Cramer’s Team. If there is anything we can do for you in the future, just give us a shout! "