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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of FELICIA MORRISON

FELICIA MORRISON

July 14, 2026

5  out of  5
rating by FELICIA MORRISON
"Agent Kristen Kuskie was very knowledgeable and helped me save a lot on my auto & property insurance. I would recommend giving State Farm a try!"
We responded:
"Thank you so much for the 5-stars, FELICIA! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Mark Cramer’s Team anytime."
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Brandi Crawford

July 10, 2026

5  out of  5
rating by Brandi Crawford
"Loretta was so friendly and knowledgeable. Excellent costumer service!!!"
We responded:
"Thank you so much for the 5-stars, Brandi! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
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christina howard

July 7, 2026

5  out of  5
rating by christina howard
"Very helpful and informative staff. Loretta Quinn and Debbie Pennington made me feel right at home as we created a policy together. If you have a hundred questions these ladies will have the time and the answers. It’s great to be back in the State Farm family."
We responded:
"christina, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Ambre Snider

July 1, 2026

5  out of  5
rating by Ambre Snider
"The team at this agency has always been very helpful and responsive when I’ve needed help with coverages to roadside assistance. I enjoy doing business with them.

4-27-2022

Another great interaction with Jill and this office today. I’ve never been happier with the customer service of an insurance agent."
We responded:
"Thank you Ambre for your review! You are a great client. We really appreciate you and your business."
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Pamela Riggin

June 30, 2026

5  out of  5
rating by Pamela Riggin
"Always helpful and quick to respond."
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Malvern to know that you had such a wonderful experience with us here on State Farm Agent Mark Cramer’s Team."
Profile photo of Joseph Daley

Joseph Daley

June 18, 2026

5  out of  5
rating by Joseph Daley
"Kristen, was awesome and took the time to answer any and all questions i had while getting me a great policy for Home and auto insurance. 10/10 would recommend Kristen and Mark for great service!"
We responded:
"Joseph, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Mark Cramer’s Team!"
Profile photo of Ricky O'Guinn

Ricky O'Guinn

June 18, 2026

5  out of  5
rating by Ricky O'Guinn
"They were very courteous, helpful informative. I would recommend them to anyone the best experience with getting or selecting insurance that I've had hands down. Thank you, guys."
We responded:
"Thank you so much for the 5-stars, Ricky! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Mark Cramer’s Team anytime."
Profile photo of Kyle Martin

Kyle Martin

June 17, 2026

5  out of  5
rating by Kyle Martin
"Loretta was extremely helpful with my transition to State Farm for home and auto insurance. She thoroughly explained all of the polices and was realistic with what values and add-ons she tried to sell to me. She even went above and beyond by offering to call my previous insurer with me to simplify the severance process and make sure the correct questions were asked. I’m very satisfied with the transition experience I’ve had so far and I’m looking forward to continuing working with State Farm.
Thank you, Loretta!"
We responded:
"Kyle, thank you for your wonderful review of State Farm Agent Mark Cramer’s Team!"
Profile photo of tina griffin

tina griffin

June 16, 2026

5  out of  5
rating by tina griffin
"I have been so pleased with the help I have received from Ms. Kristen with the Mark Cramer's State Farm Agency. Ms. Kristen was so kind and upbeat. As we all know finding the right insurance is comforting. Ms. Kristen was so informative and patient. I was given help understanding the insurance for vehicles, renters, homeowners and an ATV. Ms. Kristen explained every detail and my insurance was cheaper than my past insurance company. I am really delighted to give Mark Cramer's State Farm Agency a 5 star rating. Of course, it was Ms. Kristen that had me from hello because of her genuine professionalism and respectful deamenor throughout the entire process. I appreciate this team. I appreciate Ms. Kristen's great skills with communicating, being punctual and overall activeness in meeting her client's needs."
We responded:
"tina, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Mark Cramer’s Team—we are always here to help!"
Profile photo of Gina Lowery

Gina Lowery

June 12, 2026

5  out of  5
rating by Gina Lowery
"Loretta was very kind, professional and listened to our needs. We switched our multi auto policy from Geico to State Farm and added a personal lines policy. We are saving 30% with lower deductibles and higher coverages than we had with Geico. Thank you for your guidance and assistance, Loretta Quinn!"
We responded:
"Thank you for taking the time to leave such a great review, Gina. We strive for excellence in all things insurance and are grateful for your positive feedback. "
Profile photo of Andrew Chauffe

Andrew Chauffe

June 9, 2026

5  out of  5
rating by Andrew Chauffe
"Inquired for a quote online and was reached out to by Kristen Kuskie at this office. She was attentive, polite, and knowledgeable: answering all of my questions and walking me through what the policies offered.

Setting everything up was quick and straightforward. My documents were emailed to me immediately. I’ve yet to file a claim (and hope I don’t have to), but so far my experience has been great!"
We responded:
"We are grateful for your 5-star review, Andrew! Thanks for taking a moment to share your positive rating of State Farm Agent Mark Cramer’s Team here in Malvern . "
Profile photo of Carson Taylor

Carson Taylor

June 4, 2026

5  out of  5
rating by Carson Taylor
"Loretta is the goat!"
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
Profile photo of Helen Akins

Helen Akins

June 3, 2026

5  out of  5
rating by Helen Akins
"Loretta was such a pleasure to work with on my insurance needs! She introduced herself in a professional manner, explained everything in great detail, and her pleasant demeanor really sealed the deal for me. I appreciate her for her willingness to help me understand how to do certain things to make my transition to State Farm a breeze."
We responded:
"Thanks so much for the fantastic rating, Helen! We are so glad you had a positive experience with us here on State Farm Agent Mark Cramer’s Team. If there is anything we can do for you in the future, just give us a shout! "
Profile photo of Amy Reed

Amy Reed

June 2, 2026

5  out of  5
rating by Amy Reed
"Great communication, listening, no pressure and very knowledgeable."
We responded:
"Thanks so much for the amazing review, Amy! We really appreciate your support here in Malvern . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
Profile photo of Casey Delamar

Casey Delamar

June 2, 2026

5  out of  5
rating by Casey Delamar
"I've been a happy customers for many years. The staff is very friendly and helpful. Different policies and coverages were explained in a way that they are easy to understand. And the service is great."
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
Profile photo of Destiny Shuffield

Destiny Shuffield

May 28, 2026

5  out of  5
rating by Destiny Shuffield
"Worked with Loretta under Mark Cramer and she was absolutely amazing, got me a bundled policy for $120. Amazing service."
We responded:
"Thank you so much for the 5-star review of State Farm Agent Mark Cramer’s Team! We deeply appreciate your kind words here in Malvern . "
Profile photo of Jerry Davenport

Jerry Davenport

May 19, 2026

5  out of  5
rating by Jerry Davenport
"Just a review"
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Mark Cramer’s Team. "
Profile photo of Christi Jacques

Christi Jacques

May 15, 2026

5  out of  5
rating by Christi Jacques
"Kristen with Mark Cramer’s State Farm office was so helpful and thorough helping me get through the process of finding auto & homeowners insurance. I felt like she walked me through each step. ⭐️⭐️⭐️⭐️⭐️"
We responded:
"Thank you for the fantastic review, Christi! We are always here to help with your insurance needs here in Malvern . "
Profile photo of Vicki Fisher

Vicki Fisher

May 6, 2026

5  out of  5
rating by Vicki Fisher
"What an amazing agency to work with. Very friendly and anticipated all my needs. I would highly recommend this State Farm agency!!!"
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Mark Cramer’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Malvern ."
Profile photo of David Cox

David Cox

May 5, 2026

5  out of  5
rating by David Cox
"We have had great service with this agency. Always a personalized experience."
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Mark Cramer’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Malvern ."
Profile photo of Kathy Shaw

Kathy Shaw

May 4, 2026

5  out of  5
rating by Kathy Shaw
"Kristen was excellent going over everything and answering all my questions!"
We responded:
"Kathy, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
Profile photo of Nicci Carroll

Nicci Carroll

May 4, 2026

5  out of  5
rating by Nicci Carroll
"I went to get some insurance this morning, and Debbie Pennington did a great job at helping me with all my needs. If you need any insurance go see Debbie she will get you right."
We responded:
"Thank you for taking the time to leave such a great review, Nicci. We strive for excellence in all things insurance and are grateful for your positive feedback. "
Profile photo of Robbie Crenshaw

Robbie Crenshaw

April 28, 2026

5  out of  5
rating by Robbie Crenshaw
"Mark spent over 45 minutes reviewing all of my policies and coverages with me, and made for sure that I had everything needed and coverage for the things I never even thought of! I highly recommend Mark and the Team for your insurance and financial needs! They are very good, and there is a true care and relationship between us. Thanks Mark Cramer and the local State Farm Malvern, AR Team for all you guys do!"
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Malvern to know that you had such a wonderful experience with us here on State Farm Agent Mark Cramer’s Team."
Profile photo of Russell Dust

Russell Dust

April 15, 2026

5  out of  5
rating by Russell Dust
"Very easy to work with. They go above and beyond to make you feel welcomed"
We responded:
"Thank you so much for the 5-star review of State Farm Agent Mark Cramer’s Team! We deeply appreciate your kind words here in Malvern . "
Profile photo of Rogina Cooper

Rogina Cooper

April 15, 2026

5  out of  5
rating by Rogina Cooper
"Loretta was absolutely Amazing at helping us get what we needed. We are satisfied customers."
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Mark Cramer’s Team. "